At Do More Chill, your satisfaction is our priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our returns policy below to ensure a smooth and hassle-free return process:
1. Eligibility for Returns
- Customers may return hats within 30 days of purchase.
- The hat must be in unused and original condition with all tags attached.
2. Refund Process
- Once we receive the returned hat, we will inspect it.
- If it meets the eligibility criteria, we will issue a refund to the original payment method.
- Refunds may take up to 7-14 business days to process.
3. Exclusions
- We do not accept returns for hats that have been:
- Worn
- Damaged
- Customized
- Final sale items
4. How to Initiate a Return
- Customers can initiate a return by:
- Contacting our customer service via email Info@DoMoreChill.com
5. Shipping Costs
- Customers are responsible for return shipping costs unless the hat is defective or damaged upon arrival.
6. Exchange Policy
- We offer exchanges for hats of the same value or lesser value.
- Customers can request an exchange within the same 30-day period.
7. Contact Information
- For any return-related inquiries, please reach out to our customer service team:
- Email: returns@DoMoreChill.com
Thank you for choosing Do More Chill. We appreciate your support and look forward to serving you again soon.
